Residential Program Manager - Group Home Services

The Arc of Ocean County • Brick Township, NJ

14h • Onsite

About The Position

The Arc of Ocean County is seeking a Residential Program Manager (also called a Group Home Manager) to oversee a Community Living residence in Brick, New Jersey. This full-time leadership role manages residential operations, supervises employees, coordinates individualized services, and maintains a safe, supportive home for adults with intellectual and developmental disabilities. The manager supports staff performance and development while keeping residents’ needs, personal goals, dignity, independence, and quality of life central to daily operations.

The role combines employee leadership, administrative and financial responsibilities, regulatory oversight, and hands-on problem-solving. The manager coordinates with families, guardians, support coordinators, interdisciplinary team members, other residential leaders, and agency departments to support residents and maintain quality services. Paid on-the-job training is provided. The position requires flexibility for evenings, weekends, holidays, and participation in a required on-call rotation.

Requirements

• High school diploma or GED.
• At least two years of experience supporting individuals with intellectual and developmental disabilities in a residential setting.
• Valid New Jersey driver's license in good standing with no more than five motor vehicle points.
• Strong leadership, communication, organizational, and decision-making abilities.
• Ability to supervise employees effectively while maintaining a respectful, person-centered approach.
• Ability to coordinate multiple responsibilities and respond appropriately to changing residential needs.
• Strong problem-solving skills and sound professional judgment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to participate in the agency's required on-call rotation.
• Ability to meet the physical demands associated with providing residential services.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Direct the daily activities and overall operation of an assigned Community Living residence.
• Maintain a residential setting that promotes safety, dignity, independence, and personal choice, and ensure services meet individual support needs.
• Monitor program practices, address operational concerns, establish clear expectations, and maintain effective communication throughout the residence.
• Help ensure the home operates in accordance with agency policies and applicable regulatory standards.
• Oversee recruitment, training, supervision, and performance evaluations for Direct Support Professionals and supervisory staff.
• Develop employee schedules to maintain appropriate staffing coverage and meet residential program needs.
• Coach and guide employees, address staffing concerns, promote accountability and teamwork, and support a positive work environment.
• Oversee implementation of Individual Habilitation Plans (IHPs) and related individualized service objectives.
• Coordinate access to healthcare, behavioral services, therapeutic supports, and other necessary resources.
• Encourage opportunities for employment, education, recreation, and community involvement, and support residents in developing daily living skills and independence.
• Maintain productive relationships with families, guardians, support coordinators, and interdisciplinary team members.
• Promote person-centered decision-making that respects individual preferences, rights, and goals.
• Oversee medication-related systems, required documentation, communication records, and residential reports.
• Maintain accurate records and prepare the residence for licensing inspections, audits, accreditation reviews, and quality assurance activities.
• Monitor compliance with applicable DDD, DHS, DCF, Medicaid, and other regulatory requirements.
• Investigate program concerns, implement corrective actions, and identify opportunities to improve residential practices and service quality.
• Manage household budgets, purchasing, inventory, and routine operating expenses.
• Review and approve payroll information and other assigned administrative records, and complete required reports by established deadlines.
• Monitor program resources and coordinate with agency leadership regarding staffing, operational concerns, and program needs.
• Carry out additional management responsibilities that contribute to the effective operation of Residential Services.

Benefits

• Paid leadership training and paid on-the-job training.
• Career advancement opportunities.
• Tuition reimbursement program and opportunities.
• Employee referral bonus program.
• Support from a collaborative leadership team.
• Reliable bi-weekly pay.
• Comprehensive full-time benefits package for eligible employees.
• Medical, dental, and vision insurance.
• Low-deductible health plans with $0 copay options.
• Comprehensive prescription coverage.
• Flexible Spending Account (FSA).
• Life insurance.
• Disability insurance.
• 401(k) retirement plan with agency matching.
• Paid time off and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED