Site Supervisor (Residential Program/Group Home Setting) - Multiple Locations

Oak Hill • Vernon, CT

4d

About The Position

The Site Supervisor oversees all aspects of operations at an assigned residential program, ensuring high-quality, person-centered support for participants and a positive workplace culture for staff. The role manages daily services, participant planning and documentation, health and safety, regulatory compliance, staffing and staff development, budgets and resources, and relationships with families, guardians, agencies, and community partners. The position requires on-call availability and schedule flexibility. The listed schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with 40 weekly hours.

Requirements

• Bachelor’s degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field; alternatively, at least five years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD) in lieu of a degree.
• At least two years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver’s license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training, including CPR, First Aid, Medication Administration, PMT, PAT, and Back Safety.
• Ability to participate in an on-call rotation and respond to program emergencies as required.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.
• Effective communication, organization, accountability, relationship-building, and problem-solving skills, including sound judgment and the ability to remain calm under pressure.
• Commitment to person-centered services that support participant independence, dignity, and quality of life.

Nice To Haves

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

Responsibilities

• Oversee daily operations at an assigned residential location and ensure services align with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment; monitor program performance, quality indicators, and census goals; provide direct support as needed.
• Advocate for participants’ needs, rights, and goals, and coordinate or participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive participant outcomes.
• Monitor participant health needs with nursing staff; coordinate medical, dental, psychiatric, and specialty appointments; and ensure adequate medication supplies and compliant medication administration.
• Maintain emergency preparedness, including fire drills and evacuation procedures, and ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill requirements.
• Prepare for licensing reviews, audits, inspections, and certification activities.
• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios; assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations, and ensure staff training, certifications, and professional development requirements are maintained.
• Monitor program budgets and participant funds; oversee purchasing, inventory, and financial recordkeeping.
• Oversee household supplies, food inventories, equipment needs, and maintenance, repairs, and upkeep of the residence and agency vehicles.
• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations, and represent Oak Hill professionally in the community and with external stakeholders.
• Participate in an on-call rotation and respond to program emergencies as required.

Benefits

• Competitive salary and leadership development opportunities.
• Generous paid time off, including vacation, sick, personal, and holiday time.
• Affordable medical, dental, and vision insurance.
• 403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
• Employer-paid long-term disability insurance.
• Life insurance options, including employer-paid coverage.
• Tuition reimbursement and professional development opportunities.
• Employee recognition and appreciation programs.
• Opportunities for advancement within a mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager