Store Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Demonstrated leadership experience in a retail or sales environment.
• Proven ability to manage, drive, and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Ability to problem-solve and manage inventory, merchandising, and customer service.
• Effective communication skills for communicating with teammates and guests.
• Ability to complete required Monro training within the stated guidelines and timelines.
• Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Develop sales and technical teammates to deliver a consistent 5-star guest experience.
• Help develop and implement sales plans, maintain knowledge of products, services, and the automotive industry, and achieve sales goals.
• Introduce tire and service products and promotions to guests to maximize sales, satisfaction, loyalty, and retention.
• Train and develop teammates in shop operations and guest services, and support a productive sales environment.
• Direct and oversee technicians and assist with services and repairs as needed.
• Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
• Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
• Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain the store in excellent condition and in accordance with Monro cleanliness and guest-ready standards.
• Schedule guest appointments and assign teammates according to skill level to support efficient and timely vehicle services and repairs.
• Address guest needs involving sales, service, complaints, and adjustments.
• Build guest relationships and help teammates communicate repair and service needs to guests.
• Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
• Consistently follow required safety standards established by training, policies, and procedures.
• Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
• Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
• Perform other duties as assigned and required.

Benefits

• Performance-based incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE certifications
• 401(k) eligibility immediately upon hire
• Direct deposit
• Employee discounts
• Healthcare, vision, and dental coverage for full-time teammates
• Employee Access Perks
• Career advancement opportunities