Automotive Store Manager - Store 108

Monro•Steubenville, OH

12d

About The Position

The Store Manager is a salaried role responsible for daily leadership of the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision of being a trusted neighborhood destination for quality automotive service and tires. The role promotes products and services to guests while overseeing store operations, sales, service, staffing, inventory, expenses, safety, and the guest experience.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Effective communication skills for communicating with teammates and guests.
Ability to complete required Monro training within the stated guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star guest experience.
Help develop and implement sales plans, maintain knowledge of products, services, and the automotive industry, and achieve sales goals.
Introduce tire and service products and promotions to guests to maximize sales, satisfaction, loyalty, and retention.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in accordance with Monro cleanliness and guest-ready standards.
Schedule guest appointments and assign teammates according to skill level to support efficient and timely vehicle services and repairs.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships and help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards established by training, policies, and procedures.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.