Automotive Store Manager

Big Brand Tire & Service•Goodyear, AZ

3d•$93,000 - $152,000

About The Position

Big Brand Tire & Service is seeking an Automotive Store Manager to lead store performance, develop the team, and deliver an exceptional customer experience. The manager will recruit, hire, schedule, coach, and performance-manage employees; set goals and drive key performance indicators; and model excellent customer service while assisting with estimates, approvals, and customer concerns. The role is accountable for sales execution and store financial and operational results, including payroll, inventory accuracy, shrink control, budget adherence, cash and point-of-sale controls, reporting, audits, and policy compliance. The manager also maintains OSHA and environmental health and safety compliance, store cleanliness, and coordination of equipment and vendors. Success is measured by sales growth and gross profit, margins and repair-order performance, technician productivity and efficiency, inventory accuracy, safety and audit results, and team engagement, retention, and readiness for advancement. The company describes opportunities for career growth, including progression to Store Manager or Multi-Unit Leader.

Requirements

At least 2 years of store or service management experience in automotive, or in high-volume retail with strong service and profit-and-loss ownership.
Proven sales leadership, including meeting targets, building a pipeline, and improving average repair order and close rates.
People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
Confidence with key performance indicators, scheduling, inventory, and cash controls.
Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
Valid driver's license.
Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
Open availability, including weekends.

Nice To Haves

ASE certifications.
Multi-brand experience.
Experience achieving turnaround results.
Spanish/English bilingual ability.

Responsibilities

Recruit, hire, schedule, coach, and performance-manage the store team.
Set the store's game plan, drive key performance indicators, celebrate wins, and course-correct when needed.
Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
Execute sales playbooks, price confidently, and ensure recommendations are clear and followed through.
Manage the store's profit and loss, including payroll discipline, inventory accuracy, shrink control, and budget adherence.
Maintain OSHA and environmental health and safety compliance and store cleanliness; coordinate equipment and vendors.
Manage cash and point-of-sale controls, reporting, audits, and adherence to company policies.
Own performance measures including sales growth, gross profit, margins, average repair order, alignment and warranty attachment, technician productivity, inventory accuracy, safety, audits, and team engagement and retention.