Automotive Store Manager

Big Brand Tire & Service • Tucson, AZ

5d • $52,000 - $84,000

About The Position

Big Brand Tire & Service is seeking an Automotive Store Manager to lead store operations, develop a high-performing team, drive sales and profitability, and deliver an exceptional customer experience. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets daily priorities and drives key performance indicators; and supports customers with estimates, approvals, recommendations, and service recovery.

The role owns store financial and operational performance, including payroll, inventory accuracy, shrink, budgets, cash and point-of-sale controls, reporting, audits, and policy adherence. The manager also ensures OSHA and environmental, health, and safety compliance, cleanliness, and coordination of equipment and vendors. Success is measured through sales growth, gross profit, margins, repair-order and service metrics, technician productivity, inventory and safety results, and team engagement and retention. Open availability, including weekends, is required.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Demonstrated sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
• Ability to hire effectively, coach regularly, maintain standards, and retain talent.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills and ability to build trust through clear explanations and follow-through.
• Valid driver’s license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience achieving turnaround improvements.
• Spanish/English bilingual ability.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set daily plans, drive KPIs, recognize successes, and correct performance issues promptly.
• Model excellent customer service and assist with estimates, approvals, and resolving difficult customer situations.
• Drive sales by executing sales playbooks, pricing confidently, and ensuring clear recommendations and follow-through.
• Manage the store’s P&L, payroll, inventory accuracy, shrink, and budget adherence.
• Maintain OSHA and EHS compliance and store cleanliness, and coordinate equipment and vendors.
• Oversee cash and POS controls, reporting, audits, and adherence to company policies.
• Own performance measures including sales growth, gross profit, margins, repair-order metrics, technician productivity, inventory accuracy, safety, engagement, and retention.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Store Manager or Multi-Unit Leader roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed