Automotive Store Manager

Midas 591•Lake Orion, MI

About The Position

Midas is dedicated to providing quality vehicle inspection, diagnosis, and repair services using expertise gained through ASE certifications and/or automotive repair experience. The Store Manager is responsible for business operations and store performance, including safety, efficiency, and profit-and-loss accountability. The role promotes customer satisfaction, retention, and growth of existing and new business, while overseeing cost control, inventory management, environmental compliance, and safety. The Store Manager provides consistent leadership to foster a collaborative, productive workplace. The position is suited to an experienced manager with an entrepreneurial spirit who can take responsibility for operations, financial performance, employee morale, and growth initiatives. The manager directs automotive and general service technicians and oversees customer service, sales and service operations, staffing, inventory, facility organization, payroll and reporting.

Requirements

At least 2 years of store or service manager experience.
General automotive knowledge.
Excellent customer service disposition.
Good communication skills.
Strong POS computer and Internet skills.
Leadership ability.
Team-building skills.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Nice To Haves

College degree or some college coursework.
Three years of experience in the automotive repair business.
Supervisory, management, or mentoring experience.
Continuous improvement background.
Profit-and-loss experience.
Exceptional interpersonal skills.

Responsibilities

Manage and direct automotive and general service technicians in shop operations.
Recruit, hire, train, motivate, evaluate, schedule, and coach employees.
Provide customer service by listening to and consulting with customers, and following up on requested services and estimated completion times.
Oversee vehicle inspections and recommendations, create computerized repair orders, and source parts.
Deliver and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
Oversee sales, accounting, and clerical functions performed by Service Advisors.
Oversee technicians’ inspections, diagnosis, and repair of domestic, European, and Asian cars and light trucks.
Maintain inventory counts and take responsibility for inventory losses.
Maintain facility cleanliness and organization, including environmental compliance.
Manage employee payroll, hours records, and scheduling.
Update and submit daily sales reports to Corporate.
Oversee store operations and performance, including safety, efficiency, cost control, and profit-and-loss accountability.
Promote customer satisfaction and retention and grow existing and new business.