Automotive Store Manager

Midas 591•Walker, MI

About The Position

The Midas Store Manager is responsible for business operations and store performance, including safety, efficiency, and profit-and-loss accountability. The manager promotes customer satisfaction and retention and supports the growth of existing and new business. Responsibilities also include cost control, inventory management, environmental compliance, and maintaining a safe workplace. The Store Manager provides consistent leadership to cultivate a harmonious, collaborative, and productive work culture. The role oversees shop operations and directs automotive and general service technicians. It includes employee management, customer service and sales, vehicle inspection and repair workflows, inventory and facility oversight, payroll and scheduling, and reporting to Corporate. The posting describes a seasoned manager with an entrepreneurial spirit who will take responsibility for operations, financial performance, morale, and growth initiatives.

Requirements

At least 2 years of store or service manager experience.
General automotive knowledge.
Excellent customer service disposition.
Good communication skills.
Strong POS computer and Internet skills.
Leadership ability.
Team-building skills.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Nice To Haves

College degree or some college coursework preferred.
Three years of experience in the automotive repair business.
Some supervisory, management, or mentoring experience.
Continuous improvement background.
Profit-and-loss experience.
Exceptional interpersonal skills.

Responsibilities

Recruit, hire, train, motivate, evaluate, schedule, and coach employees.
Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers regarding requested services and estimated completion times.
Oversee vehicle inspections and make comprehensive recommendations, build computerized repair orders, and source parts.
Deliver and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
Oversee sales, accounting, and clerical functions performed by Service Advisors.
Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
Maintain inventory counts and be responsible for inventory losses.
Maintain the cleanliness and organization of the facility, including environmental compliance.
Manage employee payroll, hours records, and scheduling.
Update and submit daily sales reports to Corporate.
Manage shop operations and performance, including safety, efficiencies, profit-and-loss accountability, cost control, and business growth.