Automotive Store Manager
About The Position
The Automotive Store Manager leads a store team and operations to deliver strong business results and an exceptional customer experience. The role includes developing employees, driving sales and key performance indicators, managing the store’s profit and loss, maintaining operational controls, and ensuring safety and service standards. The manager works directly with customers on estimates, approvals, and resolving challenging situations, and may assist with shop flow as needed. Big Brand Tire & Service describes itself as a trusted tire and auto repair provider with hundreds of locations and more than 50 years of history. The company emphasizes customer service, career growth, and opportunities for employees to build rewarding careers.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
- Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
- Experience hiring, coaching, maintaining standards, and retaining talent.
- Confidence with KPIs, scheduling, inventory, and cash controls.
- Customer-first communication skills, including explaining recommendations clearly and following through.
- Valid driver’s license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Nice To Haves
- ASE certifications.
- Multi-brand experience.
- Experience achieving turnaround results.
- Spanish/English bilingual ability.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set the store’s daily plan, drive KPIs, recognize achievements, and course-correct when needed.
- Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
- Execute sales playbooks, price confidently, provide clear recommendations, and ensure follow-through.
- Manage the store’s P&L, including payroll, inventory accuracy, shrink control, and budget adherence.
- Maintain OSHA and EHS compliance, cleanliness, and equipment and vendor coordination.
- Oversee cash and POS controls, reporting, audits, and adherence to company policies.
- Own KPIs including comparable sales growth, gross profit, labor and parts margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, inventory accuracy, safety and audit scores, team engagement, retention, and bench readiness.
Benefits
- Competitive hourly rate plus commission and overtime opportunities.
- Paid vacation and holidays.
- Medical, dental, vision, life, and supplemental insurance.
- 401(k) with company match.
- Employee discounts.
- Referral bonuses.
- ASE reimbursement.
- Career growth and advancement opportunities, including progression to Store Manager or Multi-Unit leader.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
