Store Manager

Optical Outlets•Clearwater, FL

11d

About The Position

The Store Manager supervises and controls the activities and operations of an Optical Outlets office. The role oversees office personnel, customer and doctor relations, product and supply management, budgeting, billing, financial reporting, and appointment scheduling, while keeping the District Manager and Home Office Personnel informed about office needs and issues. The position also performs tasks assigned by the District Manager. The work environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. The description outlines the general nature and level of the work and is not a comprehensive inventory of all duties or qualifications.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Minimum of 2 years of leadership experience in a business-related environment.
Proven track record leading overall team performance and understanding optometric business processes and strategic development.
Ability to recruit, facilitate, train, coach, and develop patient-centric staff.
Ability to present and implement decisive and creative solutions to issues and opportunities to grow the business.
Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive staff, doctor, and team relationships.
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
For remote or hybrid roles, demonstrate strong engagement in virtual environments, including maintaining camera presence during meetings.

Nice To Haves

Optical experience preferred.

Responsibilities

Train new hires for various positions within Optical Outlets offices.
Supervise office operations to ensure compliance with company personnel and security policies and approved procedures.
Maintain office products, equipment, and supplies, and inform the District Manager of trends, needs, or problems.
Manage office operations within controllable expense budgets, including payroll, overtime, supplies, and maintenance.
Follow promotional, merchandise, and display policies and practices.
Maintain positive patient/customer and public relations, including follow-up on patient/customer complaints.
Establish professional relations with doctors, whether leasing, employed, or referring.
Coach office personnel on new product introductions, technical techniques, and selling techniques.
Supervise and follow up on insurance and other required office billing.
Reconcile financial reports, including bank deposits, returned checks, insurance payment posting, daily, weekly, and monthly reports, and accounts receivable reports.
Supervise and coordinate doctor appointment scheduling.
Notify the District Manager and Home Office Personnel about recruiting, labor, training, or wage and salary issues in the office.
Request District Manager approval for wage increases for subordinates in assigned offices.
Inform the District Manager of quality or patient-flow problems in assigned offices.
Coordinate with the District Manager on security-related matters.
Inform the District Manager of significant office changes involving operations or procedural needs.
Perform tasks assigned by the District Manager.