Store Manager

Pep Boys•Chico, CA

13d•$25 - $37

About The Position

The Store Manager is responsible for achieving sales goals across service labor, parts, and fleet business while providing superior customer service through in-store execution of programs, initiatives, and standards. The role is directly responsible for maintaining adequate shop productivity and for recruiting, hiring, developing, and providing leadership and direction to service selling and back shop teams. This position is safety-sensitive and may include additional related responsibilities as assigned.

Requirements

High school diploma or equivalent.
One year of experience in an automotive service environment.
Completion of a two-year college or technical program, or one to three years of service industry experience, and at least one year of supervisory experience.
Valid driver's license.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions; ability to use mathematical formulas to calculate commissions and discounts.
Previous experience as a work lead or supervisor.
Ability to exercise judgment and work independently.
Strong customer service skills and ability to handle difficult customer situations.
Comfort with upselling techniques.
Strong cash-handling skills, including use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy, and follow-through.
Ability to work days, nights, holidays, and weekends.
Ability to lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for extended periods and frequently reach overhead and below the knees; squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to small and large groups; and visually verify information, often in small print.
Ability to safely operate a motor vehicle.
Ability to work under tight time constraints, handle sensitive data, multitask, meet deadlines, prioritize and manage time efficiently, and handle stress in a fast-paced, deadline-driven environment.

Responsibilities

Direct and evaluate direct and indirect reports in compliance with company policies, procedures, loss prevention, safety and environmental codes, and applicable laws.
Manage associates by assigning, supervising, and appraising work; motivating, rewarding, counseling, and disciplining team members; and resolving complaints and problems.
Oversee store productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance.
Train and coach service selling associates on the Customer Care Process, Courtesy Vehicle Inspections (CVIs), and store systems.
Maintain optimal staffing and talent levels; regularly source technician and service-selling candidates; and participate as appropriate in interviewing, hiring, demoting, and promoting candidates.
Monitor shop productivity, workflow, and procedures, emphasizing efficiency, thoroughness, and safety; oversee day-to-day back shop operations and ensure staff complete CVIs and proper service repairs.
Ensure customer service standards and satisfaction programs are carried out and customer complaints are resolved equitably.
Follow policies for cash, credit, check, refund, and return transactions.
Follow procedures for POS transactions, inventory integrity, reverse logistics, parts procurement for resale, and vendor payments.
Partner with the Fleet business team to maintain and build Fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts, and service programs.
Communicate effectively with store associates, managers, and customers.
Serve as key holder and perform basic and detailed opening and closing responsibilities.
Perform other duties as assigned.