Store Manager (Danbury Fair)

gorjana • Danbury, CT

20h • Onsite

About The Position

The Store Manager is responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. The role is based at the Danbury Fair store. The ideal candidate is motivated, adaptable to change, coachable, values oriented, skilled at developing talent, and passionate about the gorjana brand.

The Store Manager leads sales performance and KPIs, represents and educates customers about the brand and its products, creates action plans to improve results, and builds repeat business through clienteling. They recruit, onboard, train, and develop employees; communicate goals and initiatives; and foster collaboration, accountability, and trust. They lead the customer experience, coach the team on return policies, resolve customer concerns professionally, and execute visual standards. They also oversee daily operations, staffing schedules, inventory, and opening and closing duties.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over 18 years of age.
• Ability to lift or move at least 50 pounds.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least six hours per shift.
• Ability to work full-time hours with open availability, including nights, weekends, and holidays.
• Adaptability and ability to manage change.
• Strong organization and time-management skills.
• Ability to identify and recruit talent.
• Motivation and results orientation.
• Coachability and willingness to receive feedback.
• Passion for the gorjana brand.

Responsibilities

• Oversee overall store performance and key performance indicators.
• Represent the brand, educate customers about its history and products, and maintain knowledge of the industry.
• Create action plans to maintain or improve store performance.
• Build new and repeat business through customer clienteling.
• Recruit, onboard, train, and develop internal and external talent.
• Communicate initiatives and goals clearly and encourage collaboration, accountability, and trust.
• Lead by example in providing a positive customer experience and maintaining personal presentation standards.
• Coach the team on return policies while prioritizing the customer experience.
• Respond to customer complaints and concerns professionally and work toward resolution.
• Lead execution of brand visual standards and updates.
• Execute daily store operations efficiently and in a timely manner.
• Schedule team members according to business needs and budget.
• Manage store inventory in an organized and detail-oriented manner according to standard operating procedures.
• Lead store opening and closing duties.

Benefits

• Commission and bonus opportunities.
• Employer-sponsored medical, vision, dental, and life insurance benefits for the employee and family.
• Generous employee discount and product perks program.
• Maternity and disability benefits.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed