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Retail Store Manager

Circle K•Chesterfield, MO
•Onsite

About The Position

The Retail Store Manager leads and manages store operations and employees to deliver excellent customer service, maintain company standards, and maximize sales and net profits. The role includes recruiting, hiring, training, scheduling, and evaluating employees; managing site cleanliness, stock, merchandise presentation, and pricing; maintaining relationships with suppliers and customers; communicating with site employees and the Market Manager; and overseeing reporting, inventory, cash, and financial performance. The position is performed mostly indoors, though the manager may work outside to clean parking lots and gas pumps or take out garbage. The role may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer and occasional noise. The manager works with a minimum of direction and supervision.

Requirements

  • High school diploma or GED preferred.
  • Retail sales experience preferred.
  • Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
  • Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
  • Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
  • Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
  • Valid driver's license and adequate transportation to and from bank and corporate management meetings.
  • Ability to communicate orally and in writing in English.
  • Ability to work with a minimum of direction and supervision and act as an effective manager, supervisor, and leader.

Nice To Haves

  • High school diploma or GED.
  • Experience in retail sales.

Responsibilities

  • Recruit, hire, and train positive, enthusiastic employees to ensure excellent customer service.
  • Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to company standards.
  • Maintain a professional and supportive image among employees and the supervisor.
  • Schedule employees within company guidelines to maximize customer service and maintain the site image.
  • Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
  • Develop positive, professional relationships with suppliers.
  • Promote excellent service and resolve customer complaints in a timely, professional manner.
  • Promote and ensure a safe, positive public image in the neighboring community.
  • Prepare timely written performance appraisals and provide appropriate performance feedback.
  • Train employees to meet company standards for customer service, site image, marketing execution, and safety.
  • Develop methods to ensure employees receive proper communication in a timely manner.
  • Hold periodic ongoing communication meetings with site employees and the Market Manager.
  • Evaluate site needs and develop action plans to meet desired objectives.
  • Organize and maintain site files and manuals.
  • Ensure required and requested reports are completed accurately and on time.
  • Ensure merchandise is stocked, attractively displayed, and correctly priced.
  • Ensure required employment-related posters and signs are accessible to employees.
  • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
  • Budget and forecast P&L lines and manage merchandise margins.
  • Safeguard and account for all money received and disbursed.
  • Perform other financial analysis necessary to maximize sales and net profits.
  • Perform other duties as assigned or delegated by the supervisor.

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