Store Manager

CNG Holdings, Inc.•Pocatello, ID

About The Position

The Store Manager leads the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, and store-level leadership. The Store Manager serves and educates customers on available products and services, handles transactions in accordance with company policy and applicable regulations, and supports staff in achieving store metrics and delivering excellent customer service. The position may lead one or more Assistant Store Managers and includes maintaining staff schedules, assisting with coverage at other stores in the district, and supporting recruiting, selection, and onboarding of Assistant Store Managers. The role requires travel to stores within the assigned district, potentially to neighboring districts and overnight. The Store Manager must work assigned shifts as scheduled and have reliable personal transportation, a valid driver’s license, and valid automobile insurance.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation; public transportation and transportation from family or friends may not qualify under company policy.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present product and service options to customers and educate them about offerings that meet their needs.
Listen actively to customers, clarify information, and address or diffuse complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with federal regulations, operating procedures, and district or regional expectations.
Handle and count currency, cash, and coins; manage the cash drawer; count deposits; move cash between the secure safe and cash drawer; and, as applicable, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain store staff schedules and help cover other stores within the district.
Support store staff in delivering excellent customer service and demonstrating the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, as requested, neighboring districts; accommodate possible overnight travel.
Work assigned shifts as scheduled.
Perform other duties as assigned.