Assistant Store Manager

Safelite•Pooler, GA

About The Position

The Assistant Store Manager provides leadership and direction to front-line associates to help ensure customers have a memorable experience. The role leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, and store appearance. The position also supports customer service, work order assignments and mobile-job routing, associate training, productivity and quality standards, and compliance with applicable laws and regulations.

Requirements

At least 1 year of supervisory, leadership, or key holder experience.
3–5 years of experience in retail or service center environments; automotive experience is preferred.
Valid state-issued driver's license.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Able to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on one's feet for extended periods.

Nice To Haves

High school diploma, GED, or equivalent, or 3–5 years of leadership or supervisory experience (listed as preferred).
Automotive experience.

Responsibilities

Motivate and lead associate activities to support high productivity and world-class customer service.
Provide appropriate associate cross-training for operational stability.
Respond promptly to customer complaints and warranty issues, and process casualty losses and repair damages.
Manage work order assignments and mobile-job routing, ensuring procedures are followed, vehicles are loaded, and jobs are in transit in a timely manner.
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms.
Monitor productivity, inventory, and cleanliness to ensure quality standards are met.
Ensure compliance with applicable OSHA requirements and other federal, state, and local regulations.
Perform other duties as assigned.