Assistant Store Manager - Specialty
About The Position
The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The role includes a structured training program with practical experience, mentorship, and leadership development. During training, the employee learns Manager on Duty responsibilities and how to oversee the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the employee learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. The employee is expected to lead by example and uphold, maintain, and support lawful company policies and positions. The training period may last up to six weeks, during which the employee learns to execute the key responsibilities of a Specialty Assistant Store Manager. The position typically reports to the Store Manager and has no direct reports. Overnight travel is typically required less than 5% of the time. The role is located in a comfortable indoor area; unpleasant conditions are infrequent and not objectionable. Physical requirements include continuously standing or walking, or regularly lifting, handling, or carrying material or equipment weighing 8–20 pounds.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- At least 3 years of work experience.
- At least 1 year of previous leadership experience.
- Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Nice To Haves
- Ability to collaborate and work effectively with cross-functional teams.
- A bachelor's degree or equivalent degree in a job-related field.
- 2 or more years of previous leadership experience.
Responsibilities
- Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
- Learn and demonstrate tactics for staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting installed sales, special orders, and product sales.
- Learn and demonstrate performance management, including reviewing associate performance and executing the associate disciplinary process when necessary.
- Complete assigned training modules and assessments.
- Supervise associates in the selling effort, lead the GET culture, and set an example for customer service and associate engagement.
- Ensure customer concerns are addressed effectively and take prompt action to resolve situations.
- Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
- Learn to maintain and operate store equipment and systems and manage daily financial operations.
- Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
- Follow company policies and procedures and hold associates accountable for doing so.
- Learn and follow store standard operating procedures, especially safety procedures, and take steps to maintain process accuracy and mitigate shrink.
- Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
