Specialty Assistant Store Manager in Training

The Home Depot • Thatcher, AZ

4d

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager through a comprehensive training program involving practical experience, mentorship, and leadership development. Training lasts up to six weeks and includes learning Manager on Duty responsibilities and gaining insight into overseeing Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the SASM-IT learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. The role leads by example and upholds, maintains, and supports lawful company policies and positions.

The training covers store management operations, customer service, sales and profitability, company policies and procedures, staffing and scheduling, inventory and stock deficiencies, selling behaviors, customer issue resolution, service needs, performance management, and assigned training modules and assessments. The SASM-IT also learns store equipment and systems, daily financial operations, opening and closing Manager on Duty duties, safety compliance, process accuracy, and shrink mitigation.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• At least 3 years of work experience.
• At least 1 year of previous leadership experience.
• Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• A bachelor's degree or equivalent degree in a job-related field.
• 2 or more years of previous leadership experience.

Responsibilities

• Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
• Learn and demonstrate staffing and scheduling practices, identification and resolution of stock deficiencies, coaching associates in selling behaviors, customer issue resolution, and support for installed sales, special orders, and product sales.
• Learn performance management, including reviewing associate performance and executing the associate disciplinary process when necessary.
• Complete assigned training modules and assessments.
• Supervise associates in selling efforts, lead GET culture, and set an example for customer service and associate engagement.
• Ensure customer concerns are resolved effectively and promptly.
• Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
• Learn to maintain and operate store equipment and systems and manage daily financial operations.
• Perform opening, closing Manager on Duty, and other whole-store responsibilities.
• Follow company policies and procedures and hold associates accountable for doing so.
• Learn and follow store standard operating procedures, particularly those related to safety compliance; maintain process accuracy and take steps to mitigate shrink.
• Ensure self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED