Specialty Assistant Store Manager, in Training

The Home Depot•Abilene, TX

20h

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager through a comprehensive training program that includes practical experience, mentorship, and leadership development. Training lasts up to six weeks and covers Manager on Duty responsibilities and oversight of Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the trainee learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. The role leads by example and supports lawful company policies and positions. The training program covers retail store management, including operations, customer service, sales and profitability, and company policies and procedures. The trainee learns staffing and scheduling, identifying and resolving stock deficiencies, coaching associates in selling behaviors, resolving customer issues, supporting installed sales, special orders and product sales, and performance management. The position also develops skills in customer experience, merchandise placement, inventory management, store equipment and systems, daily financial operations, whole-store opening and closing responsibilities, standard operating procedures, safety compliance, process accuracy, and shrink mitigation.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Bachelor's degree or equivalent in a field of study related to the job.
At least 2 years of previous leadership experience.

Responsibilities

Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identify and resolve stock deficiencies, coach associates in selling behaviors, resolve customer issues, and support installed sales, special orders, and product sales.
Learn the performance management process, including reviewing associate performance and carrying out disciplinary procedures when necessary.
Complete all assigned training modules and assessments.
Supervise associates in selling efforts, lead the GET culture, and set an example for associates.
Promote customer service and associate engagement, and ensure customer concerns are resolved effectively and promptly.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and follow store standard operating procedures, especially those related to safety compliance; maintain process accuracy and take steps to mitigate shrink.
Ensure personal and associate compliance with safety and hazardous-material procedures and Safety Matters guidelines.