Specialty Assistant Store Manager

The Home Depot

11d•Onsite

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager through a structured training program of up to six weeks. Training includes practical experience, mentorship, and leadership development, as well as learning Manager on Duty responsibilities and how to oversee the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the SASM-IT learns to develop and implement strategies that increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions. The role includes training in retail store management, customer experience, sales and productivity, operations, and safety. The SASM-IT will learn to support staffing and scheduling, identify and resolve stock deficiencies, coach associates in selling behaviors, address customer issues, and support installed sales, special orders, and product sales. The position typically reports to the Store Manager and has no direct reports.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Demonstrated ability to collaborate and work effectively with cross-functional teams is preferred.
A bachelor's degree or equivalent in a job-related field is preferred.
Two or more years of previous leadership experience is preferred.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
Bachelor's degree or equivalent in a field of study related to the job.
Two or more years of previous leadership experience.

Responsibilities

Participate in a structured training program covering store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate tactics for staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer concerns, and supporting installed sales, special orders, and product sales.
Learn the performance management process, including reviewing associate performance and executing disciplinary procedures when necessary.
Complete all assigned training modules and assessments.
Supervise associates in the selling effort, lead GET culture, and set an example for customer service and associate engagement.
Ensure customer concerns are resolved effectively and promptly.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to operate store equipment and systems and manage daily financial operations.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and follow store standard operating procedures, especially safety requirements, and take steps to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.