Assistant Store Manager - Specialty

The Home Depot

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager through a structured training program that includes mentorship and leadership development. Training lasts up to six weeks and covers Manager on Duty responsibilities and oversight of the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the trainee learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a field of study related to the job.
At least 2 years of previous leadership experience.

Responsibilities

Participate in structured training covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling tactics, identify and resolve stock deficiencies, supervise associates in selling behaviors, resolve customer issues, and support installed sales, special orders, and product sales service needs.
Learn and demonstrate performance management, including reviewing associate performance and executing disciplinary processes when necessary.
Complete assigned training modules and assessments.
Supervise associates in selling efforts, lead the GET culture, set an example, and promote customer service and associate engagement throughout the store.
Ensure customer concerns are addressed effectively and take prompt action to resolve situations.
Work with partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing the same.
Learn and follow store standard operating procedures, especially safety compliance procedures, maintain process accuracy, and take steps to mitigate shrink.
Ensure self and associates follow safety and hazardous materials procedures and Safety Matters guidelines.