Store Manager

Walgreens • Euclid, OH

1d • $56,500 - $125,000

About The Position

Manages the operation of a Walgreens store and improves sales, profitability, and store image through merchandising, protecting store assets, selecting and developing team members, and modeling a distinctive customer and patient experience. The Store Manager oversees store and pharmacy operations, daily planning, business performance, inventory, staffing, compliance, and employee performance. The role also serves as a liaison between the store, district, and corporate teams and participates in community outreach.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after starting the Store Manager position.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

• Monitor and analyze customer service; coach team members and develop improvement plans.
• Greet customers and clinic patients, assist them with products and services, model customer-service practices, and resolve complaints and special needs.
• Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
• Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and supervise merchandising, including sets, resets, displays, promotional space, pricing, signage, and seasonal promotions.
• Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
• Ensure execution of District Manager operational feedback and organize the store through hiring, work assignments, scheduling, and delegation.
• Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
• Ensure compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
• Ensure staff can use required computer and technology systems and software, and contact IT support to address system problems.
• Complete special assignments and other tasks as assigned.
• Assign daily operational responsibilities and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs with district management.
• Review asset-protection data and implement plans to reduce loss.
• Analyze pharmacy performance with the pharmacy manager and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance with the Clinic Coordinator or Manager and provide support.
• Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
• Manage team-member performance, career progression, training, feedback, recognition, and performance plans.
• Make hiring, promotion, and termination decisions; address conduct issues and discipline, involving Employee Relations and Human Resources as appropriate.
• Monitor and approve team-member compensation and promote teamwork, motivation, and open communication.
• Ensure compliance with corporate policies and employment laws and treat team members fairly.
• Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development by monitoring performance, setting high standards, and learning about retail, management, and pharmacy.
• Serve as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager