Xfinity Assistant Store Manager

Comcast Resume•Plainville, CT

1d•$19 - $32

About The Position

The Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role supports store operations, maintains merchandising standards, and optimizes inventory processes. It also includes coaching and developing employees and applying industry insights to help drive business performance. The position partners with the Store Manager on staffing, scheduling, and customer escalations, and requires regular, consistent, and punctual attendance. The employee must be able to work nights and weekends, variable schedules, and overtime as necessary.

Requirements

5–7 years of relevant work experience.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Skills in coaching, customer experience, problem solving, results orientation, and sales team leadership.
Bachelor's degree is preferred; Comcast may also consider coursework and experience or extensive related professional experience.

Nice To Haves

Bachelor's degree.

Responsibilities

Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
Facilitate effective onboarding and ongoing development of new hires to support an exceptional customer experience.
Maintain visual merchandising standards and ensure consistent store presentation and operational functionality of product demonstrations.
Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations efficiently.
Implement operational procedures to improve store efficiency, focusing on inventory control and back-of-house organization.
Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management practices.
Analyze performance data to identify sales trends and opportunities to optimize store processes.
Provide expert knowledge of products and services and stay informed about industry trends to educate the sales team.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow Comcast's Operating Principles, put customers first, learn and advocate for Comcast technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.