Xfinity Retail Assistant Store Manager

Comcast Resume•Brighton, MI

About The Position

The Xfinity Retail Assistant Store Manager leads the retail sales team in delivering exceptional customer service and meeting sales objectives. The role manages store operations, maintains merchandising standards, optimizes inventory processes, coaches staff, and uses industry insights to support business success. The position partners with the Store Manager on staffing, scheduling, and customer escalations, and provides product and service knowledge to the sales team. Regular, consistent, and punctual attendance is required; the schedule may include nights, weekends, variable hours, and overtime as necessary. A bachelor's degree is preferred, though Comcast may also consider a combination of coursework and experience or extensive related professional experience. RSC and above is preferred.

Requirements

5–7 years of relevant work experience.
Bachelor's degree is preferred; coursework and experience or extensive related professional experience may also be considered.
Skills in coaching, managing sales teams, and store operations management.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
RSC and above preferred.

Nice To Haves

Bachelor's degree.
RSC and above.

Responsibilities

Coach retail sales associates to meet sales targets and service metrics, fostering high performance and continuous improvement.
Facilitate onboarding and ongoing development of new hires to support an exceptional customer experience.
Maintain visual merchandising standards, consistent store presentation, and operational functionality of product demos.
Partner with the Store Manager to coordinate staffing and scheduling and resolve customer escalations.
Implement operational procedures to improve store efficiency, with a focus on inventory control and back-of-house organization.
Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
Analyze performance data to identify sales trends and opportunities for process optimization.
Maintain expert knowledge of products and services and stay informed about industry trends to educate the sales team.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Understand and follow Comcast's Operating Principles.
Put customers first and support seamless digital options and positive customer experiences.
Learn, use, and advocate for Comcast technology, products, services, and digital tools.
Collaborate as a team and remain open to new ideas.
Participate in the Net Promoter System through activities such as huddles and callbacks, and help identify opportunities to improve customer experiences.
Drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.