Store Manager - Kirkland's Home

Kirkland's, Inc.•Miami, FL

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising. The role is accountable for driving business results through effective coaching of the store team, with a focus on customer service, sales and profit growth, expense control, promotional and merchandising execution, store management, and team development. It requires strong communication, efficiency, and drive for results. The Store Manager also travels occasionally to other store locations and the Sales Support Center for meetings and may perform other duties as necessary.

Requirements

College education preferred, or 1–3 years of management experience in a retail environment preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the bank designated by Kirkland’s, without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners and products.
Ability to frequently bend or otherwise position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
1–3 years of management experience in a retail environment.

Responsibilities

Lead, support, and value customer service in the in-store and online shopping experiences.
Ensure employees greet customers enthusiastically and maintain a positive, can-do attitude.
Engage proactively with customers, read their cues, and respond appropriately.
Educate customers about current promotions and merchandise assortment to support buying decisions.
Suggest complementary items to build customers’ purchases.
Support a caring, fun, and engaging work environment for the team and a great shopping experience for customers.
Represent the company’s brand by treating customers and coworkers respectfully and professionally, supporting shared goals, driving profitable sales, protecting company assets, and supporting the Company Handbook.
Understand performance targets and monitor achievement of benchmarks and goals.
Use objective business analysis to evaluate business choices.
Observe trends and patterns to identify root causes of problems and solutions.
Network and recruit within the market to maintain appropriate staffing levels, and make sound hiring decisions for the store.
Build high-performing teams that can accomplish company goals, initiatives, and priorities, and sustain productive relationships across the area or district and industry.
Hold team members accountable for individual and team performance.
Model company values and ensure team members are treated respectfully and professionally.
Communicate strategies, change initiatives, and business opportunities compellingly to the store team and supervisor.
Communicate clearly and objectively to build commitment and support for company initiatives.
Identify store opportunities aligned with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate a commitment to Kirkland’s values.
Perform other duties as necessary.