Store Manager - Kirkland's Home

Kirkland's•Odessa, TX

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising, and is accountable for driving business results through effective coaching of the store team. The role focuses on customer service, sales and profit growth, expense control, promotional and merchandising execution, store management, and team development. It requires strong communication, efficiency, and drive for results. The Store Manager supports Kirkland’s values and branding, helps create a positive and engaging environment for employees and customers, and leads the store in delivering a strong in-store and online shopping experience. The role includes occasional travel to other store locations and the Sales Support Center for meetings.

Requirements

College education preferred, or 1–3 years of management experience in a retail environment preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Able to communicate effectively in writing and verbally.
Able to work weekends, holidays, and evenings.
Valid driver’s license.
Able to handle and transport company funds to the Kirkland’s-designated bank location without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficient in Microsoft Office.
Able to ascend and descend a ladder to retrieve and stock products or hang overhead banners or products.
Able to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Able to move around the store constantly for prolonged periods to greet and assist customers.
Able to communicate frequently with customers in person, electronically, and by telephone.
Able to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Able to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education preferred.
1–3 years of management experience in a retail environment preferred.

Responsibilities

Lead, support, and value customer service across in-store and online shopping experiences.
Ensure employees greet customers enthusiastically and maintain a positive, can-do attitude.
Engage with customers, respond to their cues, explain promotions and merchandise, and make suggestions that complement their selections.
Support a caring, fun, and engaging team environment and a great customer shopping experience.
Represent the company’s brand and treat customers and co-workers respectfully and professionally.
Drive profitable sales, protect company assets, and support the Company Handbook.
Understand performance targets and monitor progress against benchmarks and goals.
Use objective business analysis to evaluate business choices, identify trends and root causes, and determine solutions.
Network and recruit within the market to maintain appropriate staffing levels and make sound hiring decisions.
Build high-performing teams, sustain productive relationships across the area or district and industry, and hold team members accountable for individual and team performance.
Communicate strategies, change initiatives, and business opportunities clearly and compellingly to the store team and supervisor.
Identify store opportunities aligned with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate a commitment to Kirkland’s values.
Perform other duties as necessary.