Store Manager - Kirkland's Home

Kirkland's•North Wales, PA

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising, and is accountable for driving business results through effective coaching of the store team. The role focuses on customer service, sales and profit growth, expense control, promotional and merchandising execution, and store management and team development. It requires strong communication, efficiency, and a drive for results. The Store Manager supports a positive, engaging work environment and shopping experience, protects company branding and assets, and ensures company initiatives are communicated and implemented effectively. The role may include occasional travel to other store locations and the Sales Support Center for meetings, as well as other duties as necessary.

Requirements

College education preferred, or 1–3 years of management experience in a retail environment preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively in writing and verbally.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the bank location designated by Kirkland’s; funds must not be transported in a vehicle with any non-Kirkland’s employee.
Proficient in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners or products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
1–3 years of management experience in a retail environment.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Ensure employees greet customers enthusiastically, maintain a positive attitude, engage with customers, respond to their cues, and explain promotions and merchandise to support purchasing decisions.
Make suggestions that complement customers’ choices and help build their baskets.
Support a caring, fun, and engaging work environment for the team and a great shopping experience for customers.
Treat customers and coworkers respectfully and professionally while supporting company branding and shared goals.
Drive profitable sales, protect company assets, and support the Company Handbook.
Understand performance targets and monitor progress against benchmarks and goals.
Use objective business analysis to evaluate business choices, identify trends and root causes, and develop solutions.
Network and recruit within the market to maintain appropriate staffing levels and make sound hiring decisions for the store.
Build high-performing teams that can accomplish company goals, initiatives, and priorities; sustain productive relationships across the area or district and the industry.
Hold team members accountable for individual and team performance and model respectful, professional conduct.
Communicate strategies, change initiatives, and business opportunities clearly and compellingly to the store team and supervisor.
Identify store opportunities consistent with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and on time to drive results.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate a commitment to Kirkland’s values.
Perform other duties as necessary.