Store Manager - Kirkland's Home

Kirkland's•Westlake, OH

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising. This role drives business results through effective coaching of the store team, with a focus on customer service, sales and profit growth, expense control, promotional and merchandising execution, store management, and team development. It requires strong communication, efficiency, and a drive for results. The Store Manager supports a caring, fun, and engaging work environment and a positive shopping experience in both the store and online. The role is accountable for profitable sales, protection of company assets, staffing, hiring, team performance, and implementation of company strategies and initiatives. Occasional travel to other store locations and the Sales Support Center for meetings is required.

Requirements

College education preferred or 1–3 years of management experience in a retail environment preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively, both verbally and in writing.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the designated bank location without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners and products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
One to three years of management experience in a retail environment.

Responsibilities

Lead, support, and value customer service in the in-store and online shopping experience.
Ensure employees greet customers enthusiastically, maintain a positive attitude, engage proactively, and respond appropriately to customer cues.
Educate customers about promotions and merchandise, and suggest complementary items to support purchasing decisions.
Support a caring, engaging team environment and a great customer shopping experience.
Represent the company brand respectfully and professionally with customers and coworkers, and support the Company Handbook.
Drive profitable sales, protect company assets, and monitor performance against targets, benchmarks, and goals.
Use objective business analysis to evaluate business choices, identify trends and root causes, and determine solutions.
Network and recruit within the market to maintain appropriate staffing, and make hiring decisions for the store.
Build high-performing teams, sustain productive relationships across the area or district and industry, and hold team members accountable for individual and team performance.
Communicate strategies, change initiatives, business opportunities, and company priorities clearly to the store team and supervisor.
Identify store opportunities aligned with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate commitment to Kirkland’s values.
Perform other duties as necessary.