Store Manager - Kirkland's Home

Kirkland's, Inc.•D'iberville, MS

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising. The role is accountable for driving business results by effectively coaching the store team, with a focus on customer service, sales and profit growth, expense control, promotional and merchandising execution, and store management and team development. Success requires strong communication, efficiency, and a drive for results. The Store Manager builds and develops a high-performing team, recruits and hires to maintain appropriate staffing, monitors performance against targets, and uses business analysis to identify opportunities and address problems. The role ensures company strategies and initiatives are communicated and implemented effectively, supports a positive work environment and customer experience, protects company assets and branding, and may travel occasionally to other store locations and the Sales Support Center for meetings.

Requirements

College education preferred, or 1–3 years of management experience in a retail environment preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively in writing and verbally.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to transport company funds to the designated bank in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang overhead banners and products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Ensure employees greet customers enthusiastically and maintain a positive, can-do attitude.
Proactively engage with customers, recognize cues, and respond appropriately.
Educate customers about current promotions and merchandise to support purchasing decisions.
Suggest complementary items to build customers’ baskets.
Support a caring, fun, and engaging work environment for the team and a great shopping experience for customers.
Represent the company brand and treat customers and coworkers respectfully and professionally.
Drive profitable sales, protect company assets, and support the Company Handbook.
Understand performance targets and monitor progress against benchmarks and goals.
Use objective business analysis to evaluate business decisions.
Observe trends and patterns to identify root causes of problems and solutions.
Network and recruit within the market to maintain appropriate staffing levels and make sound hiring decisions.
Build high-performing teams that can accomplish company goals, initiatives, and priorities.
Build and sustain productive relationships across the area or district and within the industry.
Hold team members accountable for individual and team performance.
Communicate strategies, change initiatives, and business opportunities compellingly to the store team and supervisor.
Communicate clearly and objectively to build commitment and support for company initiatives.
Identify store opportunities aligned with company strategies and take action to address them.
Ensure changes in initiatives and direction are implemented appropriately and on time.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate commitment to Kirkland’s values.
Perform other duties as necessary.