Store Manager - Kirkland's Home

Kirkland's•D'Iberville, MS

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising, and is accountable for driving business results through effective coaching of the store team. Key areas of focus include customer service, sales and profit growth, expense control, promotional and merchandising execution, store management, and team development. The role requires strong communication, efficiency, and a drive for results. The Store Manager supports the in-store and online customer experience, leads and develops the team, and ensures the store meets performance goals while protecting company assets and upholding company policies and branding. The role may involve occasional travel to other store locations and the Sales Support Center for meetings, as well as other duties as necessary.

Requirements

College education preferred, or 1–3 years of management experience in a retail environment preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the designated bank location without placing the funds in a vehicle with a non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve or stock products and hang overhead banners or products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
1–3 years of management experience in a retail environment.

Responsibilities

Lead, support, and value customer service across in-store and online shopping experiences.
Ensure employees greet customers enthusiastically, maintain a positive attitude, engage with customers, respond appropriately to customer cues, and explain promotions and merchandise.
Suggest complementary merchandise to support customer purchases.
Foster a caring, fun, and engaging work environment for employees and a positive shopping experience for customers.
Uphold company branding and treat customers and coworkers respectfully and professionally.
Drive profitable sales, protect company assets, and support the Company Handbook.
Monitor performance targets, benchmarks, and goals; use business analysis to evaluate decisions and identify root causes and solutions.
Network and recruit within the market to maintain appropriate staffing levels and make sound hiring decisions.
Build high-performing teams and productive relationships across the area or district and industry.
Hold team members accountable for individual and team performance.
Communicate strategies, changes, and business opportunities clearly and compellingly to the store team and supervisor.
Identify store opportunities aligned with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate commitment to Kirkland’s values.
Perform other duties as necessary.