Senior Assistant Manager - Kirkland's Home

Kirkland's, Inc.•Southlake, TX

11d

About The Position

The Senior Assistant Manager supports and executes store operations and merchandising in partnership with the Store Manager. The role drives business results through effective coaching of the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. The position supports succession planning and company growth, with the expectation that the Senior Assistant will be willing, ready, and able to assume a Store Manager role within 12 months if one becomes available.

Requirements

College education preferred, or 1–3 years of experience in a retail environment.
Energetic, results-oriented, competitive, and driven to succeed.
Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Able to work 40 hours per week based on district or area business needs.
Able to work weekends, holidays, and evenings.
Valid driver’s license.
Able to transport company funds to a Kirkland’s-designated bank location without placing the funds in a vehicle with a non-Kirkland’s employee.
Proficient in Microsoft Office.
Able to ascend and descend a ladder to retrieve and stock products or hang overhead banners or products.
Able to frequently position themselves to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Able to move around the store constantly for prolonged periods to greet and assist customers.
Able to communicate frequently with customers in person, electronically, and by telephone.
Able to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Able to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Greet customers enthusiastically, maintain a positive attitude, engage proactively, respond to customer cues, explain promotions and merchandise, and suggest complementary purchases.
Support a caring, fun, and engaging work environment for the team and a great shopping experience for customers.
Represent the company’s brand by treating customers and coworkers respectfully and professionally while supporting shared goals.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress against benchmarks and goals.
Use objective business analysis with the Store Manager to evaluate business choices; identify trends, root causes, and solutions.
Network and recruit within the market to maintain appropriate staffing levels, and recommend hiring decisions to the Store Manager.
Build high-performing teams that accomplish company goals and priorities, and sustain productive relationships across the area or district and industry.
Promote accountability for individual and team performance.
Explain strategies, change initiatives, and business opportunities to the store team; communicate clearly to build commitment and support company initiatives.
Support store opportunities aligned with company strategies and take timely action to execute changes and drive results.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.