Senior Assistant Manager - Kirkland's Home

Kirkland's•College Station, TX

4d•Onsite

About The Position

The Senior Assistant Manager supports and executes all aspects of store operations and merchandising in partnership with the Store Manager. The role drives business results through coaching the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. It supports succession planning and company growth; the Senior Assistant Manager is expected to be willing, ready, and able to assume a Store Manager role within 12 months if one becomes available.

Requirements

College education preferred or 1–3 years of experience in a retail environment.
Energetic, results-oriented, competitive, and driven to succeed.
Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Able to work 40 hours per week based on district or area business needs.
Able to work weekends, holidays, and evenings.
Valid driver’s license.
Able to transport company funds to the designated bank location without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficient in Microsoft Office.
Able to ascend and descend a ladder to retrieve and stock products or hang overhead banners and products.
Able to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Able to move around the store constantly for prolonged periods to greet and assist customers.
Able to communicate frequently with customers in person, electronically, and by telephone.
Able to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Able to operate a point-of-sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Greet customers enthusiastically, maintain a positive attitude, proactively engage with customers, and respond appropriately to their needs.
Educate customers about promotions and merchandise, and suggest complementary purchases.
Support a caring, fun, and engaging work environment and a positive customer shopping experience.
Represent the company respectfully and professionally when interacting with customers and coworkers.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress toward benchmarks and goals.
Use business analysis with the Store Manager to evaluate choices, identify trends and root causes, and determine solutions.
Network and recruit within the market to maintain appropriate staffing, and recommend hiring decisions to the Store Manager.
Build high-performing teams that can accomplish company goals, initiatives, and priorities.
Build and sustain productive relationships across the area or district and industry.
Promote accountability for individual and team performance.
Ensure the team understands strategies, change initiatives, and business opportunities, and communicate them effectively.
Support company initiatives and take timely action to address store opportunities and changes in direction.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.