Senior Assistant Manager - Kirkland's Home

Kirkland's, Inc.•West Whiteland Township, PA

About The Position

The Senior Assistant Manager supports and executes all aspects of store operations and merchandising in partnership with the Store Manager. The role drives business results through effective coaching of the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. This position supports succession planning and company growth, with the expectation that the Senior Assistant will be willing, ready, and able to assume a Store Manager role within 12 months if an opportunity becomes available.

Requirements

College preferred or 1–3 years of experience in a retail environment.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively, both in writing and verbally.
Ability to work 40 hours per week, based on district or area business needs.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the bank location designated by Kirkland’s, without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang overhead banners or products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service in both the in-store and online shopping experience.
Greet customers enthusiastically and maintain a positive, can-do attitude.
Proactively engage with customers, read their cues, and respond appropriately.
Educate customers about current promotions and the merchandise assortment to support buying decisions.
Suggest complementary items to build customers’ baskets.
Support a caring, fun, and engaging work environment for the team and a great shopping experience for customers.
Represent the company’s brand by treating customers and coworkers respectfully and professionally while supporting common goals.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress toward benchmarks and goals.
Use objective business analysis to evaluate business choices in partnership with the Store Manager.
Observe trends and patterns to identify root causes of problems and determine solutions.
Network and recruit within the market to maintain appropriate staffing levels, and recommend hiring decisions to the Store Manager.
Build high-performing teams that accomplish company goals, initiatives, and priorities, and sustain productive relationships across the area or district and industry.
Support an environment in which team members are accountable for individual and team performance.
Ensure the store team understands strategies, change initiatives, and business opportunities, and communicate them compellingly.
Communicate clearly and objectively to build commitment and demonstrate support for company initiatives.
Support store opportunities consistent with company strategies and take action to address them.
Execute changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.