Store Manager - Kirkland's Home

Kirkland's, Inc.•Odessa, TX

About The Position

The Store Manager oversees all aspects of store operations, including customer service and merchandising. The role is accountable for driving business results through effective coaching of the store team, with a focus on customer service, sales and profit growth, expense control, promotional and merchandising execution, and store management and team development. It requires strong communication, efficiency, and drive for results. The Store Manager supports a positive and engaging environment for employees and customers, protects the company’s brand and assets, and ensures company initiatives are implemented effectively. The role also includes occasional travel to other store locations and the Sales Support Center for meetings, and may include other duties as necessary.

Requirements

College education preferred or 1–3 years of retail management experience preferred.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the bank location designated by Kirkland’s, without placing funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners and products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a point-of-sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
1–3 years of management experience in a retail environment.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Ensure employees greet customers enthusiastically and maintain a positive, can-do attitude.
Engage proactively with customers, interpret their cues, and respond appropriately.
Educate customers about current promotions and merchandise to support buying decisions.
Suggest complementary items to build customers’ baskets.
Support a caring, fun, and engaging work environment and a positive customer shopping experience.
Represent the company brand respectfully and professionally with customers and coworkers; drive profitable sales, protect company assets, and support the Company Handbook.
Understand performance targets and monitor progress against benchmarks and goals.
Use objective business analysis to evaluate business choices, identify patterns and root causes, and determine solutions.
Network and recruit within the market to maintain appropriate store staffing, and make sound hiring decisions.
Build high-performing teams that accomplish company goals, initiatives, and priorities; sustain productive relationships across the area or district and industry.
Hold team members accountable for individual and team performance.
Communicate strategies, change initiatives, and business opportunities clearly and compellingly to the store team and supervisor.
Identify store opportunities aligned with company strategies and act on them.
Ensure changes in initiatives and direction are implemented appropriately and promptly to drive results.
Travel occasionally to other store locations and the Sales Support Center for meetings.
Champion and demonstrate commitment to Kirkland’s values.
Perform other duties as necessary.