Assistant Store Manager

Extra Space Storage • Conroe, TX

1d

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain facility cleanliness and operational excellence, builds customer relationships through in-person and phone interactions, follows a structured sales process, and manages customer accounts. The position works across multiple stores in the district. This location is closed on Sundays.

The role includes indoor and outdoor responsibilities, from sedentary desk work to physical duties, with varying physical demands and exposure to seasonal weather conditions. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 pounds regularly and up to 50 pounds occasionally.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• A high school diploma or GED is required.
• Ability to perform indoor and outdoor work and regular tasks involving standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Bilingual Spanish skills preferred.
• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing maintenance, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.
• Travel to other sites as needed.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match, with Traditional and/or Roth options.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
• Competitive starting pay.
• Daytime hours and potential Sundays off, dependent on location.
• Company culture and growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED