Store Manager

Extra Space Storage • Commerce, GA

20h

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining high cleanliness standards, financial accuracy through effective reporting and controls, and consistent operational excellence. Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities. The position involves indoor and outdoor work, including both sedentary desk work and physical tasks, with varying physical demands and exposure to seasonal weather conditions.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Leadership experience is preferred but not required.
• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to protect the company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED