Assistant Store Manager

Genuine Parts Company • Columbus, OH

1d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. This role supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in when needed to maintain standards, coverage, and continuity.

The position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a very fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Customer-centric approach with both external and internal customers.
• Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
• Visual accuracy for identifying part numbers and sequences.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

• Technical or trade school courses or degree completion.
• Experience in the automotive aftermarket service industry or automotive hobby/DIY; willingness to learn about automotive products and services is also noted.
• Background or interest in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, auto body/collision business, or management in fast food, restaurants, or convenience stores.
• ASE certifications.
• NAPA Know How.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
• Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor core store metrics—including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
• Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
• Support talent development through coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED