Store Manager Jobs

About The Position

Requirements

• Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
• Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
• Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
• Ability to transfer to other Walgreens retail assets within the same hiring Area.
• Obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

• Bachelor’s degree.
• For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
• For external candidates: a business major and prior retail or food industry experience.

Responsibilities

• Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on overall Pharmacy and Retail Store operations.
• Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
• Ensure proper merchandising, protect store assets, and improve store sales and profitability.
• Lead and manage team members, including recruitment, hiring, performance management, and discipline.
• Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
• Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
• Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
• Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
• Use data, analysis, and team member input to support fact-based decisions, follow-up, and monitoring of impact.
• Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, develop corrective action plans, and coach team members on inventory procedures.
• Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
• Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
• Ensure team members understand computer and technology systems and software; promote team member safety and use the Security Operations Center effectively.
• Comply with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
• Complete special assignments and other assigned tasks.
• Analyze financial and performance data independently and create action plans to achieve business deliverables.
• Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
• Collaborate with the Store Manager on sales opportunities, insights, and initiatives to grow store performance.
• Support pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance management actions, including discipline or termination when appropriate.
• Set responsibilities, performance plans, goals, and expectations; observe performance, give feedback, and recognize team members.
• Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
• Follow company and legal procedures for selection, recruitment, record retention, and training.
• Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
• Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
• Monitor personal performance, seek feedback, commit to self-development, and maintain an Individual Development Plan.
• Obtain and maintain a valid pharmacy technician license when required by state law.
• Communicate regularly with team members through individual discussions and group meetings, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.