Store Manager

Circle K•Galveston, TX

7d•Onsite

About The Position

The Store Manager leads the store’s employees and operations, with responsibility for customer service, staffing, site presentation, training, communication, planning, reporting, inventory, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains professional relationships with suppliers and customers; addresses complaints; and promotes a safe, positive image in the community. The role also includes preparing employee performance appraisals, ensuring timely and accurate reports and records, keeping merchandise stocked and correctly displayed and priced, and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The position works primarily indoors, but includes outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures when supervising work in a walk-in cooler or freezer, and occasional noise. The manager is expected to work with minimal direction and to serve as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and responsibilities and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and supervise employees to support excellent customer service.
Assign tasks and maintain a clean, adequately stocked, organized site that meets Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Promote safety awareness.
Ensure employees receive appropriate communication in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.