Assistant Store Manager

O'Reilly Auto Parts•Paddock Lake, WI

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or working an opposing shift and leads team members in serving retail and professional customers. Bilingual candidates are encouraged to apply, and Spanish fluency is highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Help set team member goals, provide feedback, coach and mentor team members, and ensure they remain current on individual training.
Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes, and proper clocking in and out.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, securing doors and the building, operating security alarms, and securing delivery vehicles in a designated area.
Help maintain the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.