Store Assistant Manager

Stop In (CrossAmerica Partners)•Blacksburg, VA

13d•$16 - $17

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role focuses on providing excellent customer service, managing and supporting staff, maintaining store standards, controlling inventory, and contributing to sales and profitability. The position works opposite the Store Manager, with open availability preferred and shifts across all times of day. Previous leadership experience is a plus. The role includes customer-facing, operational, administrative, and physical work. It requires maintaining a clean and safe store, following health and safety requirements, handling cash and register transactions, supporting emergency preparedness, and being able to work alone. The posted starting pay is $15.50–$16.50 per hour, plus a $0.75 shift differential.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership, team-building, training, and motivation abilities.
Excellent interpersonal and communication skills and commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organization skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, according to the store schedule.
Ability to stand for extended periods, up to 8 hours during shifts.
Ability to lift boxes and products up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
Ability to bend, squat, reach for products on high and low shelves, climb a ladder, and walk regularly throughout the store and between departments.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments, including freezers and refrigerators.
Ability to sustain mental focus and physical stamina throughout the shift, handle emergency situations, and work alone.

Nice To Haves

Previous leadership experience.
Associate or bachelor's degree in business or a related field.
Open availability.

Responsibilities

Greet and assist customers professionally, resolve complaints, and maintain customer service standards.
Maintain a clean, safe, and organized store environment.
Assist with recruiting, training, and onboarding employees; delegate tasks; oversee associates; coach team members; and provide performance feedback.
Maintain staff schedules and ensure appropriate coverage during peak hours.
Assist with inventory ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Enforce store policies and procedures and ensure proper product handling.
Promote products and services and help meet or exceed sales goals.
Monitor cash handling and sales transactions and reconcile cash registers.
Support the Store Manager with budgets, expense control, and store profitability.
Ensure compliance with health, safety, and legal regulations; inspect the store for hazards and address them.
Support safety initiatives, emergency preparedness, and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks.
Prepare daily sales, inventory, and store performance reports for the Store Manager.
Maintain accurate operational documentation, including employee records.
Perform seasonal snow removal as needed.