Assistant Store Manager

Carters Inc. • Pigeon Forge, TN

4d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families while helping create a welcoming and inclusive environment for customers and employees. You will educate customers and team members about product styles, features, and benefits, and support the Store Manager in operating the store, developing the team, and achieving business results.

The role includes leading customer service on the sales floor, coaching employees, supporting workforce management, analyzing business performance, and executing store merchandising and operational standards. The position requires availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week. It also involves physical activity such as lifting up to 40 pounds, frequent bending, stooping, reaching, pushing, and pulling, and standing or walking for extended periods.

Requirements

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Nice To Haves

• Positive and solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Analyze the business, take action to improve results, and communicate and drive key performance indicators (KPIs) with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You Program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED