Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners)•Apalachicola, FL

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The role calls for retail interest, strong leadership, and a hands-on approach to operating a busy store. The position is full-time, and open availability is preferred. The assistant manager works all shifts opposite the manager.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver’s license.
Strong leadership skills, including team building, training, and motivation.
Excellent interpersonal and communication skills and a commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store’s schedule.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift boxes and products up to 50 pounds, with frequent lifting of 10–25 pounds, and carry items across the store.
Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store and between departments.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments, including freezers and refrigerators.
Mental focus and stamina to perform physical tasks throughout the shift.
Ability to work alone.

Nice To Haves

Previous leadership experience.
Associate or bachelor’s degree in business or a related field.

Responsibilities

Greet and assist customers professionally, resolve complaints promptly, and monitor customer service standards.
Maintain a clean, safe, and organized store environment.
Assist with recruiting, training, and onboarding employees.
Delegate tasks, oversee store associates’ daily activities, and provide coaching and performance feedback.
Maintain staff schedules and ensure appropriate coverage during peak hours.
Assist with inventory ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Enforce store policies and procedures.
Promote products and services and help achieve store sales goals and targets.
Monitor cash handling and sales transactions and reconcile cash registers.
Support the Store Manager with budgeting, expense control, and store profitability.
Ensure compliance with health, safety, and legal regulations; inspect the store for hazards and address them.
Support safety initiatives, emergency preparedness, and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks.
Prepare daily sales, inventory, and store performance reports for the Store Manager.
Maintain accurate documentation of store operations, including employee records.
Perform seasonal snow removal as needed and handle emergency situations.