Store Manager Desoto, Tx Cash Store 37507

CNG Holdings, Inc.•Desoto, TX

About The Position

The Store Manager leads the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about available financial products and services, handles transactions and cash, ensures compliance with company policies and applicable regulations, and supports store staff and performance goals. The position may serve as the on-site lead for one or more Assistant Store Managers. It requires travel to stores throughout the assigned district using a personal vehicle and may include travel to neighboring districts or overnight travel. The work environment may include call center, retail, and office settings.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation in accordance with company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values: accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present product and service options to customers and help them identify options that meet their needs.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to general questions, applications, requests, sales, courtesy calls, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and, where applicable, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and assist in resolving cash overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures, and complete compliance training and quarterly I Agree on time.
Coordinate store operations, development, and training to help the store achieve performance targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and maintaining a sales-focused culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and, as needed, to neighboring districts; overnight travel may be required.
Perform other duties as assigned.