Assistant Store Manager DeSoto Cash Store 37507

CNG Holdings, Inc.•Desoto, TX

2d•Onsite

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, and supports store operations. The position requires travel to stores within the assigned district using a personal vehicle, and may involve travel to neighboring districts or overnight travel. The role is performed in a call center, retail, or office environment and includes extensive cash handling, phone use, standing, and computer work.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusivity, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain products and services to customers, helping them identify options that meet their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and de-escalate customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from a secure safe to the drawer; and, as needed, make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.