Assistant Store Manager DeSoto Cash Store 37507

CNG Holdings•Desoto, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, and follows applicable regulations and company policies. The position works in a call center, retail, or office environment and may require travel to stores throughout an assigned district, neighboring districts, or overnight locations.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation and transportation provided by family or friends do not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to meet the position’s physical demands, including extended phone use, long periods of standing, and extended computer-screen viewing and typing.
Ability to travel to stores within the assigned district; travel to neighboring districts and overnight travel may be required.
Availability to work assigned shifts as scheduled.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Present and explain product and service options that meet customers’ needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when required.
Balance individual batch receipts against store sales reports at the end of the day and assist with resolving overages or shortages.
Verify customer information.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, if asked, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.