Store Manager Desoto, Tx Cash Store 37507

CNG Holdings•Desoto, TX

5d•Onsite

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about available financial products and services, handles transactions and cash, and ensures compliance with federal and state regulations and company policies and procedures. The position coordinates store operations, staff development, training, and scheduling to help meet performance targets. It supports excellent customer service and the company’s sales culture, assists with recruiting and onboarding Assistant Store Managers, and may serve as the on-site lead for one or more Assistant Store Managers. The role requires travel to stores within the assigned district, potentially including neighboring districts and overnight travel, using a personal vehicle.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Valid driver’s license and valid automobile insurance maintained throughout employment.
Ability and willingness to consistently embrace the company’s values of accountability, inclusivity, transparency, and focus.
Ability to travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience preferred.

Responsibilities

Present and explain product and service options to customers based on their needs.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count cash, currency, and coins; manage cash drawers and deposits; move cash between the safe and drawer; and, when required, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve cash overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Netspend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree acknowledgments on time.
Coordinate store operations, development, and training to support achievement of store metrics.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and representing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and potentially to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.