Store Manager-Tucson Golf Links

CNG Holdings, Inc. • Tucson, AZ

5d

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, and store-level leadership. The Store Manager serves and educates customers about products and services, handles transactions in accordance with company policy and applicable regulations, and works to resolve customer issues. The position coordinates store operations, staff development and training, scheduling, and performance against store metrics. It may serve as the on-site lead for one or more Assistant Store Managers and includes travel to stores within the assigned district, with possible travel to neighboring districts and overnight trips.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in sales, customer service, and cash handling.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
• Own reliable personal transportation; public transportation or transportation from family or friends does not meet the stated requirement. Must maintain a valid driver's license and valid automobile insurance while employed.
• Ability and willingness to consistently embrace the company's core values: accountable, inclusive, transparent, and focused.
• Ability to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

• At least 1 year of supervisory experience is preferred.

Responsibilities

• Present product and service options to customers, helping them identify offerings that meet their needs.
• Listen actively to customers, clarify information, and address or diffuse complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
• Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
• Handle and count currency, cash, and coins; manage a cash drawer and deposits; transfer cash from the secure safe to the drawer; and, as needed, make bank deposits or pickups.
• Balance daily batch receipts against store sales reports and assist with resolving cash overages or shortages.
• Verify customer information.
• Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures, and complete compliance trainings and quarterly I Agree on time.
• Coordinate store operations, development, and training to help the store meet metric targets.
• Maintain the store staff schedule and help cover other stores within the district.
• Support store staff in delivering excellent customer service and maintaining a sales culture.
• Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
• Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED