Store Manager-Tucson Golf Links

CNG Holdings • Tucson, AZ

3d

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail financial-services locations within the Check ‘N Go, Allied Cash, or Cash Store brands. The role is accountable for site operations, sales, customer service, cash handling, compliance, and store-level leadership. The Store Manager supports staff development and training, maintains schedules, helps achieve store metrics, and may serve as the on-site lead for one or more Assistant Store Managers. The position may require travel among stores in the assigned district, travel to neighboring districts, and overnight travel.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in sales, customer service, and cash handling.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency with Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
• Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends are not acceptable.
• Maintain a valid driver's license and valid automobile insurance while employed.
• Ability and willingness to consistently embrace the company's core values of accountable, inclusive, transparent, and focused.
• Ability to lift up to 50 pounds, with or without reasonable accommodations.
• Ability to work assigned shifts as scheduled.

Nice To Haves

• At least 1 year of supervisory experience is preferred.

Responsibilities

• Present and explain available products and services to customers, helping them identify options that meet their needs.
• Listen actively to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
• Respond professionally and accurately to questions, applications, requests, sales, and courtesy and collection calls, following applicable regulations, procedures, and district or regional expectations.
• Handle and count cash and coins, manage cash drawers and deposits, move cash from the secure safe to the cash drawer, and potentially make bank deposits or pickups.
• Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
• Verify customer information.
• Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
• Follow federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree tasks on time.
• Coordinate store operations, staff development, and training to help the store meet performance targets.
• Maintain the store staff schedule and help cover other stores within the district.
• Support store staff in delivering excellent customer service and upholding the sales culture.
• Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
• Travel to stores within the assigned district and potentially neighboring districts; overnight travel may be required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED