Store Manager Jobs

About The Position

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
• Ability to supervise and train employees in the use of equipment, tools, and materials identified in the CSR, LSR, and SA job descriptions.
• Ability to supervise and manage functions listed in the CSR, LSR, and SA job descriptions.
• Ability to use a computer or acquire the necessary skills, including for reports, inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions and work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.
• Ability to work a minimum of 50 hours per week.
• Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects by hand throughout the shift, including eye-hand coordination.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
• Ability to stand and/or walk for an entire shift and work alone.
• Ability to communicate orally and operate a cash register and/or computer keyboard.
• May need to climb a ladder to store or retrieve materials or place and remove signs.

Responsibilities

• Directly supervise the activities of two or more full-time employees, potentially including assistant managers, lead representatives, and customer service representatives.
• Recruit, hire, train, schedule, counsel, mentor, motivate, and evaluate employees in accordance with company guidelines and nondiscrimination practices.
• Assign tasks to ensure the store is clean, stocked, organized, and maintained according to company standards.
• Promote excellent customer service and resolve customer complaints promptly and professionally.
• Develop positive and professional relationships with suppliers and promote a safe, positive image in the neighboring community.
• Prepare timely employee performance appraisals and check-ins, including 30-day, 60-day, 90-day, 12-month, and anniversary reviews.
• Train employees on customer service, store image, marketing execution, safety, cash awareness, and required training.
• Ensure employees receive timely communications and hold periodic communication meetings with store employees and the District Manager.
• Evaluate store needs and develop action plans to achieve objectives.
• Organize and maintain store files and manuals, and ensure reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and priced correctly, and required employment posters and signs are accessible.
• Analyze daily sales and expenses, budget and forecast profit-and-loss lines, manage merchandise margins, and take action to maximize sales and net profits.
• Safeguard and account for money received and disbursed, conduct other necessary financial analyses, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
• Provide regular and predictable onsite attendance.