Assistant Store Manager

Follett Higher Education•Philadelphia, PA

About The Position

The Assistant Store Manager supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and brand and operational excellence while ensuring an engaging customer service experience. It also supports team mentorship and development, monitors financial metrics and store performance, and assists with overall store operations. The position requires availability that meets business needs and consistent demonstration of Follett Values and Strategic Core Competencies. This keyholder role includes opening and closing responsibilities and may involve filling in across store departments during breaks, vacations, or peak seasonal periods. The role also performs customer service, merchandising, cash-handling, inventory, receiving, store upkeep, shrink prevention, and financial reporting duties.

Requirements

Computer literacy and general computer skills.
Ability to organize and prioritize workload.
Effective verbal and written communication.
Maintain availability that meets business needs.
Travel is minimal, less than 10%.

Nice To Haves

Associate's degree or equivalent preferred.
0–5 years of retail or bookstore experience preferred.
Prior supervisory experience preferred.

Responsibilities

Supervise sales team members, including full-time, part-time, and temporary staff; schedule work hours, train new and seasonal team members, and ensure adherence to company and store policies, procedures, and standards.
Perform onboarding procedures for new hires.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues; help maintain a solutions-focused customer service culture and exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operate the cash register and store computer to accept payments, place orders, and make changes while following safe cash-handling procedures, including balancing the cash drawer and preparing bank deposits.
Stock shelves and take inventory according to the store schedule.
Maintain general store cleanliness and straighten shelves, displays, and register areas as needed.
Execute merchandising and promotional standards and create displays.
Cover other personnel during breaks, lunch, vacation, or peak seasons, including register operations, shipping and receiving, textbooks, and other store departments.
Serve as a keyholder with opening and closing responsibilities.
Calculate deposits; count cash drawers and the safe; work with accounts receivable (CARRR); and help collect bad checks.
Balance cash, credit cards, and checks against register tapes; verify invoices against purchase orders and credit memos against charge-backs.
Compile data for end-of-month reporting and produce daily sales, month-end, and payroll reports.
Research accounts receivable problems, handle bad-check recovery, and investigate cash drawer discrepancies.
Apply shrink-prevention practices and activities, including visible customer service.
Perform other duties as assigned.